Houston Auto Repair

I have always been pleased with the service that I have received at Adams Automotive, and have been a satisfied customer for many years.

Between the shuttle service and the excellent service this shop is hard to beat. They are always kind and have helped me both over the phone and via texted photos and info. Please don’t change.

Been getting my car services and maintenance done at my dealership. Got a coupon from them and they were across the street from my house. So decided to try them out for oil change and check tire pressure sign that was on. Tire rotation is generally included with my oil change at the dealership. But it wasn't in theirs. They agreed to get it done though. However, despite the coupon their prices was above my dealership price. So they decide to match it to earn my business which I appreciate cuz my dealership is 22min away and they are 3 min away. I dropped my Car at 7Am in the morning on Wednesday for those 3 stuffs to be done. At 1:30pm my car wasn't ready and tire pressure not addressed. All they were busy about was running test for potential repairs and recommendations (which is understandable and it is great for business if I get them done right away). But my main concerns were not addressed all. Yet they kept my car all this time. And even at 1:30pm it wasn't ready. I just decided to show up to pick up my car. If you guys are busy that day is easy to say so and we go from there. Instead of excuses about stuffs being checked on my car for hours. Stuffs that I didn't ask for. before dropping it that morning, i let the guy know that im getting it done to drive to Austin for thanksgiving. So i had to take my car without getting washed. Plus in the end, what im being charged on is not my dealership price like we agreed on, but it is my dealership price + disposal fees. So overall really not happy with my experience there. 7hours with someone's car for simple issues. Tire pressure oil change and tire rotation and yet still not getting them all done. Something like that would have never happened with my dealership or if it were to happen, I'd have had a loaners car to use. Anyway, the good side of all this is that I learned to appreciate the service of my dealership. Looking for potential cheaper options is not always cheaper. I gained a lot in stress and expectations not being met. However, I have to give a shout out to Joe. He really does master sales tools and customer service. (I've worked in customer service before and still working closely with the sales department in my current role, so take it from me, he has that "sweet tongue" and very professional and good at building relationships with customers apparently). this place might be great for some people it just doesn't work for me. 7 hours to look at car is definitely not for me? Tell me the truth next time. "You are busy that day and then we work out what is urgent to look at and what is not and most importantly, address the issues the car came in for first. Thank you guys for the experience though. I learned a valued lesson in life. ******(UPDATE) ******** Went back for state inspection after receiving a call from one manager regarding my experience. One thing is sure, they care about their customers. Very customer service oriented place. Guess my last visit was an unfortunate situation. Anyway, was happy with the smooth transaction I experienced this time around

Been getting my car services and maintenance done at my dealership. Got a coupon from them and they were across the street from my house. So decided to try them out for oil change and check tire pressure sign that was on. Tire rotation is generally included with my oil change at the dealership. But it wasn't in theirs. They agreed to get it done though. However, despite the coupon their prices was above my dealership price. So they decide to match it to earn my business which I appreciate cuz my dealership is 22min away and they are 3 min away. I dropped my Car at 7Am in the morning on Wednesday for those 3 stuffs to be done. At 1:30pm my car wasn't ready and tire pressure not addressed. All they were busy about was running test for potential repairs and recommendations (which is understandable and it is great for business if I get them done right away). But my main concerns were not addressed all. Yet they kept my car all this time. And even at 1:30pm it wasn't ready. I just decided to show up to pick up my car. If you guys are busy that day is easy to say so and we go from there. Instead of excuses about stuffs being checked on my car for hours. Stuffs that I didn't ask for. before dropping it that morning, i let the guy know that im getting it done to drive to Austin for thanksgiving. So i had to take my car without getting washed. Plus in the end, what im being charged on is not my dealership price like we agreed on, but it is my dealership price + disposal fees. So overall really not happy with my experience there. 7hours with someone's car for simple issues. Tire pressure oil change and tire rotation and yet still not getting them all done. Something like that would have never happened with my dealership or if it were to happen, I'd have had a loaners car to use. Anyway, the good side of all this is that I learned to appreciate the service of my dealership. Looking for potential cheaper options is not always cheaper. I gained a lot in stress and expectations not being met. However, I have to give a shout out to Joe. He really does master sales tools and customer service. (I've worked in customer service before and still working closely with the sales department in my current role, so take it from me, he has that "sweet tongue" and very professional and good at building relationships with customers apparently). this place might be great for some people it just doesn't work for me. 7 hours to look at car is definitely not for me? Tell me the truth next time. "You are busy that day and then we work out what is urgent to look at and what is not and most importantly, address the issues the car came in for first. Thank you guys for the experience though. I learned a valued lesson in life. ******(UPDATE) ******** Went back for state inspection after receiving a call from one manager regarding my experience. One thing is sure, they care about their customers. Very customer service oriented place. Guess my last visit was an unfortunate situation. Anyway, was happy with the smooth transaction I experienced this time around

Best Customer services and great job on the cars. I highly recommend having your car service at Adam's Automotive.

Adam’s Automotive is consistently efficient, very knowledgeable, and extremely honest. When I ask, “if I was your sister and only had $500 to spend on repairs, what would you tell me to fix first?”, they thoughtfully respond and prioritize the repairs. They even figure out creative ways to get by without a repair sometimes. Priceless! My entire extended family now uses Adams Automotive.

The Adams team is always there to help and very understanding of customer needs.

I hardly ever write reviews but today's experience with Adam's propbably saved my life. I noticed that there was almost a foot long steel rod that was sticking out of my hub caps (toyota sienna) a few inches from my tire and from the ground. Had to rush to the nearest car repair shop I could find as I was afraid it would cause an accident if I traveled further and I had it not removed. I think the employee's name was Terence. I showed him the problem and I know he was busy but still took the time to take it out with a vice grip. He saw the danger and did not waste time to remove it. No questions ask. He helped me and surely saved my life. I thank him and I thanks this company dearly.

Top notch service at a fraction of the dealership cost. They take great care of our cars - they even service exotics like Aston Martin and high end MB.